Text Support Instructions
Need Help? Contact Us via Text
We’re here to assist with any questions or issues you have. You can contact us directly via text message during business hours.

How to Text Support
To get in touch with us, send a message to:

866-550-IFIX (also written as 866-550-4349)

Start your message with the word HELP to begin the conversation.

You may also send keywords like STATUS to request updates about your service.

Text Support Hours
Text support is available Monday through Friday, 9:00 AM to 5:00 PM Central Time.

We typically respond within 1 to 2 hours during business hours.

Messages sent near the end of the business day may receive a response the following business day.
Messages received on Friday after business hours will be answered the following Monday.

Privacy Notice
Your privacy matters to us. All text conversations are confidential and used only to provide support related to your service.

Other Ways to Contact Us
If you prefer, you can also reach us by phone, email, or live chat.