Welcome reader:
This is the script for our AI Chat Bot (on this site). We made it public in case you were interested in having a peek behind the scenes 🙂
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Here is the cleaned version. Plain text. No fluff. No styling gimmicks. Readable by a human without looking sloppy.
Frequently Asked Questions
General Information
What is The Computer Guy?
The Computer Guy provides IT support for home and business clients. Services include computer repair, virus removal, new hire setups, network support, and consulting.
Where are you located?
We are located in Roseville, California near Sacramento, and in Spring, Texas near The Woodlands. Remote support is available nationwide.
What are your hours of operation?
Monday through Friday, 9:00 AM to 9:00 PM Central Time. Messages received near the end of the day or outside business hours are answered the next business day.
How do I contact you?
Call or text 866-550-IFIX (866-550-4349).
What is your slogan?
Technology: Only awesome when it works.
Services for Home Users
Computer diagnostics and repair
Virus and malware removal
Operating system reinstalls
Data recovery
General troubleshooting
Hardware upgrades
Printer and scanner setup or troubleshooting
Home network setup
Software installation and updates
New device setup
Services for Business Users
Multiple tier support
Network and server troubleshooting
Employee setup
Microsoft 365 and Teams setup and management
Ongoing IT management
Network services including switches, Wi-Fi, VLANs, and firewall rules
Pricing
Home Users
On-site: $129 for the first hour, $109 for each additional hour.
Remote: $99 per hour.
Flat-rate repair: $239 for one problem.
Business Users
On-site: $179 for the first hour, $159 for each additional hour.
Remote: $119 per hour.
Flat-rate repair: $289 for one problem.
Pickup and delivery are available in the service area.
Booking and Support
How can I request service?
Call, text, email, or book on our website. To request help by text, send HELP to 866-550-IFIX.
How quickly do you respond?
Most calls, texts, and emails are answered within one hour during business hours.
How are requests prioritized?
Tier 2 business clients are prioritized before home users. There is no separate emergency classification.
What information do you need from me?
Your name, phone number, email address, preferred contact method, and a description of the problem.
Remote Support and Security
How does remote support work?
We set up an agreement before the session begins. All access requires your presence and approval.
Is it secure?
Yes. Remote sessions use industry standard encryption.
Common Issues
My computer will not power on. What should I check?
Confirm the computer is connected to power. Confirm there is no power outage. Make sure the monitor is turned on and connected. Check all cables.
My internet is slow. What should I check?
Reboot the computer. Reboot the modem if it is user-serviceable. Run a speed test. If the internet is slow, contact your ISP. If the computer is slow, contact us.
I think I have a virus. What should I do?
Disconnect the computer from the internet and contact us.
My printer will not print. What should I check?
Confirm it has paper. Check for a paper jam. Reboot the computer.
Business Services
Can you set up new employees?
Yes. We handle new hire setups including accounts, Microsoft 365, Teams, printers, and network access.
Do you provide ongoing IT management?
Yes. We provide on-demand IT support for small businesses.
Do you support Microsoft 365 and Teams?
Yes. We support Microsoft 365, Teams Phone, and hybrid environments.
Privacy and Policies
What information do you collect?
Only the information you provide: your name, contact details, and service information.
Do you sell my information?
No. We do not sell your information.