1. Information We Collect

We only collect personal information that you voluntarily provide when contacting us for service. This may include your name, phone number, email address, and brief service-related details.

2. How We Use Your Information

Your information is used solely to:

Respond to your service inquiries

Provide remote technical support

Maintain internal service records (not shared or sold)

3. SMS Communications

If you text us, you consent to receive service-related text messages from us. These are not promotional. Message and data rates may apply. You may opt out anytime by replying STOP.

4. Remote Access

If you choose to initiate a remote session, you are voluntarily granting us temporary access to your computer to assist with a specific issue. No software remains installed after the session unless you approve it.

5. Information Sharing

We do not sell, trade, or share your personal information with third parties. Only authorized contractors under confidentiality agreements may access your data when assisting with support.

6. Data Security

We take reasonable steps to protect your information during and after service interactions. Remote sessions are conducted through reputable third-party tools (e.g., AnyDesk, Splashtop).

7. Your Rights

You may request that we delete your contact information from our records at any time.

8. Contact

Questions about this policy? Email us at help@911computerguy.com